mix2vpx Privacy Policy
Your personal information is completely safe with us. Learn how mix2vpx collects, uses, and protects your data.
1 Introduction and Scope
mix2vpx ("we", "us", "platform") operates a safe and reliable online gaming environment for users in Bangladesh. This Privacy Policy ("Policy") describes what information mix2vpx collects about you when you use our website and related services, how we use it, under what circumstances we may share it with third parties, and how your rights are protected.
This Policy applies to all digital services of mix2vpx — including the website, mobile browser version, and any applications launched in the future. By creating an account or using our services, you are considered to have given your consent to this Privacy Policy. If you do not agree with any part of this Policy, please stop using our services and contact the mix2vpx support team.
Important: This Policy applies only to users aged 21 or older. We do not knowingly collect any information from minors — and if such information is found, it is deleted immediately.
2 What Information We Collect
mix2vpx collects only the information needed to operate our services properly, meet legal obligations, and improve your experience. A detailed breakdown of each type of information is provided below:
Information You Provide Directly
Information you voluntarily provide when registering an account or getting in touch:
- Full name and date of birth
- Email address
- Preferred username and password
- Payment method details (bKash, Nagad, Rocket, Upay or bank account number)
- Document information provided for identity verification
- Content of messages and requests sent to support
Automatically Collected Information
Information recorded automatically when you use the platform:
- IP address and device identifier
- Browser type and operating system
- Login time, date, and session duration
- Pages visited and links clicked
- Data collected through cookies and similar tracking technologies
- Internet connection type and network provider
Gaming Activity Information
Information relating to your gaming activity and transactions:
- Deposit and withdrawal history
- Betting history, game types, and results
- Use of bonuses and promotional offers
- VIP tier and points details
- Responsible gaming settings and self-exclusion information
Information Received from Third Parties
In certain cases, information may also be received from external sources:
- Transaction confirmations from payment gateways
- Reports from identity verification service providers
- Alerts and screening results from anti-fraud systems
- Referral information from affiliate partners (where applicable)
3 How We Use Your Information
mix2vpx uses the information collected only for lawful and specific purposes. The main purposes are outlined below:
Service Operation and Delivery
- Account creation, verification, and management
- Processing deposits, withdrawals, and all financial transactions
- Providing bonuses, cashback, and VIP benefits
- Delivering customer support via live chat and email
- Diagnosing and resolving technical issues on the platform
Security and Compliance
- Managing the identity verification (KYC — Know Your Customer) process
- Complying with Anti-Money Laundering (AML) regulations
- Preventing fraud, deceptive activity, and account hacking
- Blocking access by minors
- Detecting multi-account abuse
Improvement and Personalisation
- Recommending games and offers based on your preferences
- Improving website performance and usability
- Testing before launching new games and features
- Evaluating and analysing overall service quality
Legitimate Marketing Communications
With your consent, mix2vpx may inform you about relevant promotions, bonus offers, and new features. You can opt out of these communications at any time — just let our support team know.
4 Information Sharing and Disclosure
mix2vpx does not sell your personal information to third parties. However, in certain circumstances, information may be shared for the limited purposes described below:
Service Provider Partners
With trusted parties who assist with payment processing (bKash, Nagad, Rocket, Upay and banks), identity verification, IT infrastructure, and customer service management. These partners are required to operate under strict confidentiality agreements and may not use your information elsewhere without our authorisation.
Legal and Regulatory Obligations
mix2vpx may be legally required to disclose certain information in response to a court order, a lawful request from a government authority, or a legal investigation. Such disclosures are always kept to the minimum necessary.
Security and Fraud Prevention
Limited information may be shared with information security organisations to protect the platform, stop fraudulent activity, or address serious cyber threats.
Business Restructuring
If mix2vpx ever undergoes a major change such as an acquisition, merger, or asset sale, user information may be transferred to the relevant parties — but subject to the terms of this Policy.
5 Cookies and Tracking Technologies
mix2vpx uses cookies and similar technologies on its website. Cookies are small text files stored on your device. The different types of cookies are described below:
Essential Cookies
These cookies are essential for the core functionality of the platform — maintaining login sessions, ensuring security, and remembering language preferences. The site will not work properly without them and there is no option to disable them.
Analytics Cookies
These cookies collect data to help us understand how users are using the site. This information is analysed in aggregated and anonymised form and is not used to identify you personally.
Preference and Functionality Cookies
These cookies are used to remember your preferred settings, language selection, and personalised experience. They can be controlled or disabled through your browser settings, though some features may work less effectively as a result.
Most modern browsers offer options to control cookies. Deleting or blocking all cookies may limit some site features — such as login sessions not being maintained.
6 Data Retention and Deletion
mix2vpx retains your information only for as long as it is needed to provide services or meet legal obligations.
Active Account Data
All information is stored securely while your account is active. Even after an account is closed or deactivated, information is retained for a set period for regulatory and legal reasons.
Deletion Requests
You may request deletion of your information. However, data relating to financial transactions, KYC, and AML must be retained for a specific period as required by law. To make a request, contact [email protected].
7 Data Security Measures
mix2vpx uses internationally recognised security technologies to keep your information safe:
SSL Encryption
All data exchanged between you and our servers is protected by 256-bit SSL encryption. This ensures that even if a third party monitors your connection, they will not be able to read the data.
Secure Servers
User data is stored in secure data centres with strictly controlled access. Regular security audits and updates are carried out to address vulnerabilities.
Two-Factor Authentication
You have the option to enable Two-Factor Authentication on your account. This adds an extra layer of protection against unauthorised access.
Warning: If you believe your account security has been compromised or you notice unusual activity, contact [email protected] immediately or reach out via live chat.
8 Your Rights
As a mix2vpx user, you have several important rights regarding your own information:
Right of Access
You have the right to know what information we hold about you. Following a written request, we will provide a data report within 30 business days.
Right to Rectification
If any information we hold about you is incorrect or out of date, you may request a correction. Some details can be updated directly in account settings; for others, you will need to contact the support team.
Right to Object to Processing
You may object to your information being used for marketing purposes. After receiving such a request, we will no longer use your data for that specific purpose. However, this right may be limited where legal or contractual obligations apply.
Right to Data Portability
You may request the information you have provided in a structured, commonly readable format. Contact us via live chat or email to use this option.
To exercise any of the rights listed above, email [email protected] or contact our 24/7 live chat support. After verifying your identity, we will fulfil your request as quickly as possible.
9 Protection of Minors
mix2vpx is a platform for users aged 21 and above only. We do not knowingly collect any personal information from minors, and minors are not permitted to open an account.
Age verification is a mandatory step during account registration. If a minor's account is created for any reason and we detect it or are informed of it, that account and all associated information will be deleted immediately.
If you believe a minor is using mix2vpx, please let us know.
10 Policy Changes and Updates
mix2vpx reserves the right to amend or update this Privacy Policy as needed. Reasons for changes may include:
- Changes in laws and regulatory requirements
- Introduction of new technologies or services
- Changes in the scope of services or business operations
- Improvements based on user feedback and suggestions
- Addition of new security-related matters
For significant changes, we will post a notice on the platform or notify you at your registered email address. Continued use of the service after a change is made will be considered acceptance of the updated Policy.
The date of the most recent update will always be shown at the top of this page. You are advised to review this Policy regularly.
11 Contact Us
If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us using the methods below:
[email protected]
Support available in Bengali 24 hours a day, 7 days a week.
Instant responses are available via live chat for general inquiries. Email requests are answered within business days.
mix2vpx believes that a safe gaming environment can be created through transparency and accountability. Protecting your privacy is our responsibility — and we take that responsibility with the highest importance.
To read our other policies: Terms & Conditions | Responsible Gaming | About Us